Terms and Privacy

TeamTack legal portal

Legal
Terms of Service

Welcome to TEAMTACK, your attendance management made easy.

Acceptance of the Agreement

You must be of legal age to enter into a binding agreement in order to accept the Agreement. If you do not agree to the General Terms, do not use any of our Services. If you agree to the General Terms and do not agree to any Service Specific Terms, do not use the corresponding Service. You can accept the Agreement by checking a checkbox or clicking on a button indicating your acceptance of the Agreement or by actually using the Services.

Description of Service

TEAMTACK provide attendance management software and applications for businesses, including associated offline and mobile applications ("Service" or "Services"). You may use the Services for your personal and business use or for internal business purpose in the organization that you represent. You may connect to the Services using any Internet browser supported by the Services. You are responsible for obtaining access to the Internet and the equipment necessary to use the Services. You can create and edit content with your user account.

User Sign up Obligations

You need to sign up for a user account by providing all required information in order to access or use the Services. If you represent an organization and wish to use the Services for corporate internal use, we recommend that you, and all other users from your organization, sign up for user accounts by providing your corporate contact information. In particular, we recommend that you use your corporate email address. You agree to: (i) provide true, accurate, current and complete information about yourself as prompted by the sign up process; and (ii) maintain and promptly update the information provided during sign up to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, outdated, or incomplete, or if TEAMTACK has reasonable grounds to suspect that such information is untrue, inaccurate, outdated, or incomplete, TEAMTACK may terminate your user account and refuse current or future use of any or all of the Services.

Restrictions on Use

In addition to all other terms and conditions of this Agreement, you shall not: (i) transfer the Services or otherwise make it available to any third party; (ii) provide any service based on the Services without prior written permission; (iii) allow user licenses to be shared or used by more than one individual other than by way of reassigning the user license to a new user; (iv) except as permitted under applicable law, attempt to disassemble, reverse engineer or decompile the Services; (v) use third party links to sites without agreeing to their website terms & conditions; (vi) post links to third party sites or use their logo, company name, etc. without their prior written permission; (vii) attempt to gain unauthorized access to the Services or its related systems or network; (viii) use the Services in any manner that could damage, disable, overburden, impair or harm any server, network, computer system, resource of TEAMTACK; (ix) use the Services to send or store material containing software viruses, worms or other harmful computer codes, files, scripts or programs; (x) use the Services in any manner that interferes with or disrupts the integrity, security or performance of the Services, its components and the data contained therein; (xi) create a false identity to mislead any person as to the identity or origin of any communication; (xii) host, display, upload, modify, publish, transmit, store, update or share any information that belongs to another person or entity and to which you do not have any right, including personal or confidential information of any person or entity with respect to which you do not have consent or permission from such person or entity; (xiii) use the Services for transmitting information that is false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person; (xiv) violate any applicable local, state, national or international law; (xv) use the Services for any form of competitive or benchmarking purposes; and (xvi) remove or obscure any proprietary or other notices contained in the Services.

Spamming and Illegal Activities

You agree to be solely responsible for the contents of your transmissions through the Services. You agree not to use the Services for illegal purposes or for the transmission of material that is unlawful, defamatory, harassing, libellous, invasive of another's privacy, abusive, threatening, harmful, vulgar, pornographic, obscene, or is otherwise objectionable, offends religious sentiments, promotes racism, contains viruses or malicious code, or that which infringes or may infringe intellectual property or other rights of another. We reserve the right to terminate your access to the Services if there are reasonable grounds to believe that you have used the Services for any illegal or unauthorized activity.

Fees and Payments

The Services are available under subscription plans of various durations and number of users. Your subscription will be automatically renewed at the end of each subscription period unless you inform us that you do not wish to renew the subscription. At the time of automatic renewal, the subscription fee need to be made via bank transfer to the company verified account and to be proofed by a payment slip. If you do not wish to renew the subscription, you must inform us at least seven days prior to the renewal date. If you have not informed us that you do not wish to renew the subscription, you will be presumed to have authorized TEAMTACK to renew your subscriptions and a confirmation email containing payment details to be sent to your inbox. From time to time, we may change the price of any Service and any increase in charges will not apply until the expiry of your then current billing cycle. In the event any tax such as GST, VAT, sales tax or the like is chargeable by TEAMTACK in accordance with any local, state, provincial or foreign laws with respect to your subscription to our Services ("Taxes"), TEAMTACK will invoice you for such Taxes. You agree to pay TEAMTACK such Taxes in addition to the subscription fees. TEAMTACK shall provide you with an invoice in the format prescribed by the applicable local, state, provincial or foreign laws to help you avail the applicable input tax credit for the Taxes so paid.

Organization Accounts and Administrators

When you sign up for an account for your organization, the administrators will have the right to configure the Services based on your requirements and manage end users in your organization account. If your organization account is created and configured on your behalf by a third party, it is likely that such third party has assumed administrator role for your organization. Make sure that you enter into a suitable agreement with such third party specifying such party’s roles and restrictions as an administrator of your organization account.

You are responsible for (i) ensuring confidentiality of your organization account password, (ii) appointing competent individuals as administrators for managing your organization account, and (iii) ensuring that all activities that occur in connection with your organization account comply with this Agreement. You understand that TEAMTACK is not responsible for account administration and internal management of the Services for you.

Personal Information and Privacy

You are responsible for maintaining confidentiality of your username, password and other sensitive information. You are responsible for all activities that occur in your user account and you agree to inform us immediately of any unauthorized use of your user account by calling us on our customer care line: +6012 213 7992. We are not responsible for any loss or damage to you or to any third party incurred as a result of any unauthorized access and/or use of your user account, or otherwise.

Data Ownership

We respect your right to ownership of content created or stored by you. You own the content created or stored by you. Unless specifically permitted by you, your use of the Services does not grant TEAMTACK the license to use, reproduce, adapt, modify, publish or distribute the content created by you or stored in your user account for TEAMTACK’s commercial, marketing or any similar purpose. But you grant TEAMTACK permission to access, copy, distribute, store, transmit, reformat, publicly display and publicly perform the content of your user account solely as required for the purpose of providing the Services to you.

Sample files and Applications

TEAMTACK may provide sample files and applications for the purpose of demonstrating the possibility of using the Services effectively for specific purposes. The information contained in any such sample files and applications consists of random data. TEAMTACK makes no warranty, either express or implied, as to the accuracy, usefulness, completeness or reliability of the information or the sample files and applications.

Disclaimer of Warranties

YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE USE OF THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN AS-IS-AND-AS-AVAILABLE BASIS. TEAMTACK EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TEAMTACK MAKES NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE. USE OF ANY MATERIAL DOWNLOADED OR OBTAINED THROUGH THE USE OF THE SERVICES SHALL BE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM, MOBILE TELEPHONE, WIRELESS DEVICE OR DATA THAT RESULTS FROM THE USE OF THE SERVICES OR THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR INFORMATION, WHETHER WRITTEN OR ORAL, OBTAINED BY YOU FROM ZOHO, ITS EMPLOYEES OR REPRESENTATIVES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE AGREEMENT.

Indemnification

You agree to indemnify and hold harmless TEAMTACK, its officers, directors, employees, suppliers, and affiliates, from and against any losses, damages, fines and expenses (including attorney's fees and costs) arising out of or relating to any claims that you have used the Services in violation of another party's rights, in violation of any law, in violations of any provisions of the Agreement, or any other claim related to your use of the Services, except where such use is authorized by TEAMTACK.

Suspension and Termination

We may suspend your user account or temporarily disable access to whole or part of any Service in the event of any suspected illegal activity, extended periods of inactivity or requests by law enforcement or other government agencies. Objections to suspension or disabling of user accounts should be made to our customer care line: +6012 213 7992 within thirty days of being notified about the suspension. We may terminate a suspended or disabled user account after thirty days. We will also terminate your user account on your request. In addition, we reserve the right to terminate your user account and deny the Services upon reasonable belief that you have violated the Agreement and to terminate your access in case of unexpected technical issues or discontinuation. You have the right to terminate your user account if TEAMTACK breaches its obligations under this Agreement and in such event, you will be entitled to prorated refund of any prepaid fees. Termination of user account will include denial of access to all Services, deletion of information in your user account such as your email address and password and deletion of all data in your user account.

Modification of Terms of Service

We may modify this Agreement upon notice to you at any time through a service announcement or by sending email to your primary email address. If we make significant changes to the Agreement that affect your rights, you will be provided with at least 30 days advance notice of the changes by email to your primary email address. You may terminate your use of the Services by providing TEAMTACK notice by email within 30 days of being notified of the availability of the modified Agreement if the Agreement is modified in a manner that substantially affects your rights in connection with use of the Services. In the event of such termination, you will be entitled to prorated refund of the unused portion of any prepaid fees. Your continued use of the Service after the effective date of any change to the Agreement will be deemed to be your agreement to the modified Agreement.

End Of Terms Of Service

If you have any questions or concerns regarding this Agreement, please contact us at our customer care line: +6012 213 7992

Privacy
Privacy Notice

This Privacy Notice is owned and operated by TEAMTACK (which is a part of XOX Technology Berhad) (referred to as “TEAMTACK”, “we” or “us”). We value and strive to protect your privacy in compliance with the Personal Data Protection Act 2010 (referred to as “PDPA 2010”) with the aim to regulate the collection, holding, processing and use of personal data in commercial transactions.

This Privacy Notice regulates how we process your Personal Data, whether directly or indirectly and includes sensitive personal data. The terms, for example “Personal Data”, “Sensitive Personal Data” and “Third Party” whenever referred herein shall have the same meaning ascribed to in the PDPA 2010. For the purposes of this Privacy Notice, “Personal Data” includes but not be limited to your name, address, identification card/passport number, and transaction records with TEAMTACK. Meanwhile, “Sensitive Personal Data” comprises information as to your  physical or mental health or condition, political opinions, religious beliefs or other beliefs of a similar nature, commission or alleged commission of any offence or any other Personal Data determined by law.

TEAMTACK reserves the right to change, amend, remove, or add to its privacy policy and/or this Privacy Notice (or any portion of thereof). By continuing to use our services on or after the effective date of such change, you will be deemed to have agreed and accepted these changes.

1. SCOPE

This Privacy Notice applies to all TEAMTACK operations and business units. To the extent any operations or business unit of TEAMTACK already has a personal data protection and/or privacy notice  in place; this Privacy Notice shall supersede and replace any such notice.

2. RESPONSIBILITY

The responsibility on the access and correction of personal data, notice and choice to limit processing of personal data will be managed by TEAMTACK resources towards enterprise-wide compliance.

3. EFFECTIVE DATE

This Privacy Notice is effective as of August 2 2022.

4. PERSONAL DATA PROTECTION PRINCIPLES

4.1 General Principle:

4.1.1 TEAMTACK will use, process, record, hold, store, share and disclose (“process”) your Personal Data with your consent.

4.1.2 Continuance use of TEAMTACK’s services and/or products shall tantamount to your consent for TEAMTACK to process your Personal Data.

4.1.3 TEAMTACK will record and maintain a record of consent by your continued use of our services as appearing on our active customer database.

4.1.4 If you are under 18 years, it is solely your responsibility to ensure that you have obtained the consent of your parents or legal guardian before subscribing and  using our services and/or products. Any information given to TEAMTACK from you as a minor will be processed accordingly to this Privacy Notice.

4.2 Notice and Choice Principle:

4.2.1 TEAMTACK will process and may share the Personal Data for the following reasons:-

  1. to process account registration;

  2. to manage customer’s account;

  3. to issue bill statement;

  4. to companies and organizations ;

    • for the performance of TEAMTACK’s contract of providing any goods or services to the customer;

    • for the profiling your service preferences;

    • for the compliance with any legal and/or regulatory obligations to which TEAMTACK is subject, in addition to any obligation imposed under TEAMTACK’s contract with the customer;

    • that act as TEAMTACK’s payment channels including and without limitation, financial institutions for purposes of maintaining financial records, assessing or verifying credit and facilitating payments of any amount due to TEAMTACK;

  5. to other service providers or third parties nominated by TEAMTACK either solely or jointly with other service providers, for purposes of establishing and  maintaining a common database of customers or processing data as an outsourced entity both within and outside Malaysia;

  6. to interact with and send you information, promotions and updates including marketing and advertising materials in relation to our goods and services and those of organizations selected by TEAMTACK;

  7. to companies and organizations that act as TEAMTACK’s agents or contractors for the purposes of recovering any amount due to TEAMTACK;

  8. to regulatory bodies or other government authorities in compliance with requirements under the law or towards the detection or prevention of crime and/or  fraud;

  9. to any party involved in or related to a legal proceeding, for purposes of the proceedings;

  10. to protect TEAMTACK’s vital interests for the administration of justice;

  11. to promote any of TEAMTACK’s new or existing products and/or services; or products, services and special offers of third parties whose products and services we think may be of interest to you; and;

  12. for the exercise of any functions conferred on any person by or under any law.

4.2.2 TEAMTACK may collect your Personal Data when you

  1. subscribe or register for one of our services or when you receive one of TEAMTACK services;

  2. contact TEAMTACK for any reason;

  3. participate in any of TEAMTACK’s campaign or lucky draw;

  4. interact with TEAMTACK through various channels including social media;

  5. information is publicly available; or

  6. have given other organizations your consent to share or disclose information about you.

    • The types of such information may include:

      1. Contact information such as name, date of birth, identification number (including NRIC or passport number), gender, nationality and race, preferred language, current and alternate address, telephone or mobile number, fax number, email address;

      2. The status of the products and/or services you have acquired from TEAMTACK or subscribed to;

      3. Your personal interests and preferences;

      4. A record of calls made by you to TEAMTACK customer service officers for any queries.

4.2.3 TEAMTACK may transfer your Personal Data to third parties both in Malaysia and overseas providing outsourced data storage or data processing services for TEAMTACK. TEAMTACK and its service providers are based in Malaysia. However, TEAMTACK may transfer your Personal Data to third party service providers outside Malaysia. While TEAMTACK endeavours that such place has similar personal data provisions to Malaysia, you should also know that such service providers may have data privacy laws that are different from Malaysia.

4.2.4 If you have provided your Personal Data prior to this Privacy Notice, you may contact TEAMTACK to know what type of Personal Data have been processed and the purpose for the processing.

4.2.5 Save in accordance with this Privacy Notice and except as permitted or required under any enactment, law, statute, or code, TEAMTACK will not use or disclose your Personal Data without prior written consent from you.

4.2.6 You will be given the opportunity to 'opt-out' of having your Personal Data used for purposes not directly related to the Services or TEAMTACK’s Websites at the point where TEAMTACK asks for information. If you do not wish to receive our promotional updates, you may opt-out of receiving these communications by contacting TEAMTACK at the contact numbers listed below. But please note that should you decide to “opt-out”, we may not be able to provide you with certain  services and your subscription to or application for certain services may be declined, denied, or refused by TEAMTACK.

4.2.7 Your right to limit processing of your Personal Data. At any time,

  1. You may request for TEAMTACK to suspend or limit  any processing of your Personal Data if you have concerns of the legitimacy of such processing activity. During the temporary suspension period, certain provision of TEAMTACK 's services may be affected; or

  2. You may request for TEAMTACK to cease altogether any processing activities of your Personal Data for any purpose.

4.3 Disclosure Principle:

4.3.1 TEAMTACK will only disclose Personal Data to comply with any government agency notification requirements; and/or for the purpose for which the Personal Data is processed where you have consented to disclosure.

4.3.2 TEAMTACK may from time to time, contact you on behalf of external business partners about particular goods, offers or services that may be of interest to you.

4.3.3 TEAMTACK may disclose your Personal Data to subsidiaries, its parent company XOX Technology Bhd or any other entity for the purpose as outlined in paragraph 4.2.1 (if any).

4.4 Security Principle:

TEAMTACK is responsible for taking prudent steps to safeguard the confidentiality and security of all Personal Data, including appropriate procedural, organizational and technical steps to protect personal data from accidental or unlawful destruction or accidental loss, alteration or disclosure. These steps include entering into written agreements with subcontractors who process Personal Data in accordance with TEAMTACK’s instructions and incorporating TEAMTACK’s own data protection standards as a minimum.

4.5 Retention Principle:

TEAMTACK will retain your Personal Data for as long as there exists a purpose for which it was collected and processed. TEAMTACK will also retain your Personal Data to comply with any legal, regulatory or TEAMTACK’s internal requirements. A number of safeguards, appropriate to the sensitivity of the information, to protect Personal Data against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification is practiced by TEAMTACK. Upon termination of service or account closure, Customer account data will be archived for two (2) years for reasons above mentioned.  Once the purpose for which your Personal Data is collected is no longer necessary, TEAMTACK will take all reasonable steps to destroy or permanently delete both physical and electronic copies containing your Personal Data.

4.6 Data Integrity Principle:

4.6.1 EAMTACK strives to maintain complete, current, and accurate information about its customers. Any inaccurate information that is brought to TEAMTACK 's attention will be corrected as quickly as possible after notification.

4.6.2 You can also request from TEAMTACK to amend, correct or update your Personal Data that is inaccurate or outdated.

4.6.3 Procedures will be maintained to ensure that any reported inaccuracies are promptly and effectively handled, and that customers' information remains as accurate, current and complete as possible. The Personal Data correction / update form may be requested be email to hello@teamtack.com.my

4.7 Access Principle:

4.7.1 At all times, you have the right to access your information.

4.7.2 At any point of time, you can request from TEAMTACK a copy of your Personal Data that TEAMTACK holds about you for a prescribed fee pursuant to the Personal Data Protection Code Of Practice - For Licensees under The Communications And Multimedia Act 1998.

5. SENSITIVE PERSONAL DATA

5.1 TEAMTACK does not process any Sensitive Personal Data in its ordinary course of business.

5.2 If need arises, TEAMTACK will obtain explicit consent from you before or when it processes Sensitive Personal Data.

5.3 TEAMTACK may process Personal Data or Sensitive Personal Data without the customer’s consent only in limited circumstances as permitted by law.

6. TEAMTACK’S WEBSITE

6.1 Notwithstanding TEAMTACK offers its products and services via its various platform, with TEAMTACK’s website being one, when you visit TEAMTACK's websites the web servers generally record anonymous information such as the time, date and URL of the request. This information assists TEAMTACK to improve the structure of its websites and monitor their performance. From time-to-time TEAMTACK may also use third parties to analyse this anonymous information.

6.2 As mandatory in the usage of the TEAMTACK’s websites TEAMTACK may require standard information such as a user or customer’s login identification, password, Personal Data for verification purposes, contact details and identification numbers. This information is necessary for TEAMTACK to provide the services you applied for. You are required to maintain the secrecy of your login identification and password to access the TEAMTACK home page.

7. IP ADDRESSES AND COOKIES

7.1 TEAMTACK also collects internet protocol (IP) addresses. TEAMTACK collects and manages IP addresses as part of the service of providing internet session management and for security purposes.

7.2 TEAMTACK’s websites may transmit to your computer a “cookie” to allow TEAMTACK’s server to identify and interact more effectively with you. You may configure and personalize its current browser to refuse, reject or delete such cookies.

8. INTEREST BASED ADVERTISING

8.1 TEAMTACK collects anonymous information about your web browsing activity from your internet-enabled device and use that information to associate your browser with one or more pre-defined interest categories. This enables TEAMTACK to provide ads to you that are tailored to your interests.

8.2 You may configure and personalize your current browser to refuse, reject or delete collection of information for internet based advertising.

9. TEAMTACK CONTACT DETAILS

If you have any inquiries, concern or complaint about this Privacy Notice, TEAMTACK is contactable as follows:

Telephone (9am to 6pm, excluding Saturdays, Sundays & State/Public Holidays):

From TEAMTACK Customer Service at: +60122137992